Good and bad things of service integration in travelling

I'm not a true frequent traveller but I do complete my fair share of miles per year, mostly to destinations abroad. One of the things that I find particularly convenient, especially when I travel for work, is service integration across different companies. It is something that is usually meant to save time and money, often carrying the peace of mind bonus, too!

'Travel' by Vasile Hurghis
under a CC license

Service integration is not a truly novel thing but the steps we 've been seeing so far were rather timid. Some, such as the code-sharing flights of different airlines, are well established as a practice. Package holidays and all-inclusive resorts also have a long history in most places. Others, such as booking travel chains consisting of, say, airport parking - flight - car rental - hotel, are a bit newer.

Judging service integration as a practice depends on what vantage point one chooses. For the traveller, the emphasis is usually on the convenience factor. Things may seem differently, however, if one chooses to focus on value or the impact on the ecosystem of businesses (or the ecosystem in regions, including people and businesses) affected by this practice.

Investing in employee education

'Classroom' by Emory Maiden
under a CC license

Lifelong learning is not a new concept. On the contrary, it is quite established, at least as a term. Today, there are numerous courses, taught and self-taught schemes on a wide variety of topics. Some of the training schemes are even available for free - usually in the form of online courses. In many countries there are also legal or financial incentives to encourage education and training in businesses and organisations. However, despite lifelong learning schemes being abundant, there are still plenty of employers that discourage or deny the participation of their employees in such schemes.

Often, the reasons they quote include the constantly high workload, the lack of resources to cover for the employees' "lost" training time, the lack of resources to sponsor the training and the lack of clear benefit from the training. There are also cases where the potential benefits of further education simply go unnoticed by the managers responsible. In a few cases,  unfortunately, it may also be the result of tainted management beliefs, where keeping the staff's skills stuck at a certain level is thought to ensure"stability" for the management crowd.

To be fair, allowing or providing access to education for the people of an organisation needs to take into account operational constrains. But it is also something that the organisation will eventually need to do despite whatever constrains. The case for investing in employee education is too strong to be ignored.

The power of the crowd

Crowdsourcing is a process that utilises a large number of people to collect input, solve a problem or perform a task. It can take many different forms but it is commonly facilitated by a suitable internet platform.

'The crowd' by Matt Karp
under a CC licesne

Crowdsourcing has been successfully used in a wide variety of projects and functions ranging from astronomy, where people have been helping scientists classify galaxies, politics and policy development, legislation, where people are consulted on laws in preparation, etc. Specific problems can be helped by crowdsourcing techniques provided they can be broken down into small chunks in a form suitable to be presented and processed by an individual. For instance, the Foldit game helped scientists solve protein folding configuration problems and get ideas on how to refine their corresponding algorithms.

Beyond its huge potential in problem solving, crowdsourcing is considered to be a low-cost alternative. However, there are several limitations that need to be thought of before one reaches to such means.

Are we loosing our DIY skills?

A better question might be "do we do any DIY stuff at all?"

'Screwdriver' by Brent Thomson
under a CC license

Personally, I don't consider myself to be particularly skilled in making or fixing things. Despite that, I do enjoy attempting to fix things - at least those things that I believe I "understand" - which sometimes works great. Also I often take the opportunity to take things apart and then re-assemble them, when it comes to things that I have a duplicate of or that I'll be replacing shortly. From time-to time I also try some handiwork, such as painting, placing tiles or insulation, etc. To be honest, I'm not always successful but, as I said, I do enjoy the process. And whenever I do succeed, I end up saving some money, too.

I have the feeling, though, that the people willing to engage with such common DIY projects are getting less. I admit I haven't consulted any statistics so, maybe, that feeling of mine is wrong.

However, it is a fact that we are not given too many incentives towards DIY.

Using technology to improve communication during crises

'Hotline' by Alex under a CC license

Despite how advanced mankind may look, when disasters strike disruptions do take place and, sometimes, human lives are put at risk (the earthquake in Nepal being a recent major such natural disaster). Regardless of the type of disaster, communication is essential both for the people in the affected zone and for the staff of the response teams.

Under normal circumstances, in or close to urban areas, voice and data communication are not normally a problem, even when demand is high as, for instance, happens in big concerts, conferences or other major events.

But what are the challenges at the time of a major disaster? Are we ready to put the technology we have available into the best possible use in order to handle the crisis in the best possible way?

The meaning of life, through the values of life

'Sunrise' by Pedro Moura Pinheiro
under a CC license

One can safely assume that that the question on the meaning of life is one of the most widely expressed questions in the world. One that has received considerable thought so far from a diverse range of scholars in the areas of philosophy, religion and science as well as individuals (and, well,  comedians, too), throughout human history.

The amazing world of video games

Video games are amongst the non-essential things that compete for a share of our free time. Regardless of whether they are a good thing or a bad one, two things are quite certain:

'Day 220-the tetris' by ne!l chen
under a CC license

• some of them - somehow - do manage to get hold of our attention and, thus, of a fair portion of the free time of a wide range of individuals, and 
• they are the products of a very diverse market, often operating at the world-wide level, with noteworthy and increasing turnover share. 

Regardless of one 's feelings towards video games, their world - and impact - is practically hard to ignore.

Intrapreneurship: should organisations embrace the on-the-clock pet-project approach?

In a business, pet-projects are small-scale projects of individual employees, under their full personal control, carried out within the organisation, often using resources of the organisation.

'Luminous idea' by Tiago Daniel
under a CC license

Pet-projects have gained visibility through the successful practices of companies such as Google, HP, 3M, Genetech, IBM and others. There, employees have been given the flexibility - and have even been encouraged - to allocate a percentage of their normal working time between 15 and 20% to a personal project of theirs that may be (and usually is) different to and independent from their ongoing work tasks.

But is the policy of allowing employee pet-projects worth it or is it just a (persistent but limited) hype?

Finding the right balance between the group and the individual

'Balancing Rocks' by Viewminder
under a CC license

We often hear that successful organisations are based on effective teams. Almost equally often we hear that successful organisations are those with charismatic, efficient leaders. Those statements are complementing rather than contradicting each other. However, as the headcount and complexity of structure, operations and objectives of organisations increases, the importance of the teams that operate them becomes increasingly important. A major challenge in teams of a given composition is how to balance between the needs/ priorities of the individual and the needs/ priorities of the group.

Open source software: a helping hand for growth

Open source software is one of the things that occasionally gets entangled in the webs of ideology, politics and corporate marketing talk. However, open source software is a rather simple idea: Develop something, using an open, collaborative approach if possible, make it available to the public as a product, together with its source code and let them use it as they please. That simple.

Does this development model even make sense? Why would anybody do this? How can open source development pay their bills and, more importantly, who provides support to open source software users?

Is e-mail dead?

I don't think so (as I've argued in the past). Not yet. But it has seen better days, at least as a means of personal communication.

Is internet access a critical service?

Internet access is a mission-critical factor for most modern businesses. Even for individuals, internet access is amongst the top priorities covering both work and leisure reasons and has increasingly found its way to bars, hotels of any price range, libraries and public spaces. At a political level, Information Society (a part of which is internet infrastructure and services) is considered to be a tool for maintaining and strengthening human rights, while there are voices supporting a further upgrade of internet access as a civil/ human right.

'Internet open 7 days til late'
by duncan c under a CC license

Having said that,  the penetration of internet access across the population varies a lot from country to country (and from region to region). Recent usage statistics indicate that internet access ranges between about 26% of the population for Africa to about 88% for North America. For Europe the figure is at about 70%, ranging from 42% for Ukraine to 98% for Luxembourg. While increasing trends exist in nearly all regions world-wide and internet has established presence even in remote areas, access to internet is still far from, say, access to mobile telephony services, where, for instance, in Europe there are 125 subscriptions per 100 inhabitants.

Despite the fact that a small-but-significant of the population don't have the means to access the internet, wherever internet access has been established it has had a marked impact on business practices, both in the private and the public sectors. Communication, ordering, data gathering, information dissemination, archiving, networking, etc., are processes that tend to be done exclusively via IT and internet resources in places where such resources are available, of course.

But is internet access being treated as a critical service?

Optimising services in the public sector

Improving the public sector for the benefit of the citizens is, maybe, the (quiet but constant) wish of citizens and the (occasional but loud) promise of politicians. Quite rightfully so, especially in countries where considerable sums of public money are channelled to support the various social state functions, such as education, healthcare, welfare services, etc.

'Winner' by Alessandro Capurso
under a CC license

So, why not try to optimise the public sector as would any business do with its core processes?

Interesting idea, probably not-that-new, certainly always tempting, but with its pitfalls. So, not so fast!

Optimisation, in the mathematical sense, is the selection of the best element(s) against a pre-determined set of criteria. This implies that, in order to optimise something, one needs data to for performance and cost parameters. In the typical scenario, one would have a large set of variables, with the corresponding datasets, and would need to select the target for the optimisation process, providing any constrains that may apply to the variables. It sounds easy but it's not.