Showing posts with label service integration. Show all posts
Showing posts with label service integration. Show all posts

Monday, 25 May 2015

Good and bad things of service integration in travelling

I'm not a true frequent traveller but I do complete my fair share of miles per year, mostly to destinations abroad. One of the things that I find particularly convenient, especially when I travel for work, is service integration across different companies. It is something that is usually meant to save time and money, often carrying the peace of mind bonus, too!
'Travel' by Vasile Hurghis
under a CC license

Service integration is not a truly novel thing but the steps we 've been seeing so far were rather timid. Some, such as the code-sharing flights of different airlines, are well established as a practice. Package holidays and all-inclusive resorts also have a long history in most places. Others, such as booking travel chains consisting of, say, airport parking - flight - car rental - hotel, are a bit newer.

Judging service integration as a practice depends on what vantage point one chooses. For the traveller, the emphasis is usually on the convenience factor. Things may seem differently, however, if one chooses to focus on value or the impact on the ecosystem of businesses (or the ecosystem in regions, including people and businesses) affected by this practice.